Monday, 25 January, 2021

Thousands lose broadband after workers break cable

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The broadband difficulties started shortly just before midnight

Countless numbers of Sky and Virgin Media consumers have missing their broadband link following a cable was damaged by staff.

Sky reported the issue began soon right before midnight on Wednesday in components of Hampshire and the Isle of Wight.

It reported it hoped repairs, which were using “for a longer period than hoped”, would be concluded by 16:00 GMT.

Virgin Media claimed the challenge prolonged to neighbouring counties, which includes Dorset, Somerset and Wiltshire.

Responding to customers’ tweets, Sky reported the problem has been triggered by a “fibre-cable crack”.

In a statement, the company reported: “We are knowledgeable of an difficulty with some of our broadband and converse companies around Southampton, Portsmouth and the Isle of Wight.

“There are engineers on site doing work hard to deal with this.”

A Sky spokesman explained the cable was ruined through engineering perform, but could not give the locale.

Virgin reported the “break” had impacted products and services in regions including Southampton, Portsmouth, Andover, Winchester, Bournemouth, Poole, Salisbury and Yeovil.

The internet site Downdetector, which measures loss of broadband, said far more than 4,000 Virgin consumers had noted complications.

It explained Sky and BT buyers have been also dealing with troubles, though BT explained it had “no outages at the moment”.

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